Privacy Policy

Effective Date: March 2024

OXO Organic LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oxoorganic.com (the “Site”), purchase our products, or otherwise interact with us. This policy complies with applicable U.S. federal and state laws, including the California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA).

Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Site.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use the Site.

Personal Information You Provide:

Identity & Contact: Name, email address, phone number, and billing/shipping address when you place an order or create an account.
Payment Information: Credit card numbers and billing details (processed securely via third-party payment processors — we do not store full credit card numbers on our servers).
Professional Information: Salon name, license number, or business details (if applicable for wholesale or professional accounts).
Communications: Messages you send us via email, WhatsApp (subject to Meta’s privacy policy), contact forms, or social media.

Information Collected Automatically:

Device & Usage: IP address, browser type, operating system, pages visited, time spent on pages, and purchase history.
Cookies & Tracking: Data collected via cookies, pixels, and similar technologies (see Section 6).

2. How We Use Your Information

We use the information we collect for the following business purposes:

To process and fulfill your orders and manage your account.
To send order confirmations, shipping updates, and tracking information.
To provide customer support and respond to inquiries.
To send educational content, product updates, and promotional offers (with your consent where required).
To improve our website, services, and marketing efforts.
To comply with legal obligations, enforce our policies, and protect our rights.

3. Email Communications (CAN-SPAM Compliance)

By purchasing from us or subscribing to our newsletter, you consent to receive email communications from OXO Organic LLC. These may include order confirmations, shipping updates, educational content, and promotional offers.

Unsubscribe: You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email or by contacting us at info@oxoorganic.com.
Transactional Emails: Even if you opt out of marketing emails, we will continue to send transactional emails related to your orders (e.g., receipts, shipping notices).
Physical Address: All marketing emails will include our physical mailing address as required by law.

4. SMS Communications (TCPA Compliance)

OXO Organic LLC may send you SMS (text message) communications in connection with your orders.

Transactional Messages: By providing your phone number and making a purchase, you consent to receive transactional SMS messages including order confirmations, shipping notifications, and delivery updates.
Marketing Messages: We will only send promotional SMS messages if you have explicitly opted in (e.g., checked a separate box at checkout).
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact info@oxoorganic.com.
Carrier Info: Our SMS origin number is +1 (310) 734-6720. Message and data rates may apply. We are not liable for delayed or undelivered messages.
Frequency: Message frequency varies based on your activity.

5. Information Sharing and “Sale” of Data

We do not sell your personal information in the traditional sense. However, under laws like the CCPA, sharing data with advertising partners (e.g., Meta/Facebook, Google) for targeted advertising may be considered “sharing” or “selling.”

We may share your information with:

Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email platforms, analytics providers, customer support tools).
Legal Authorities: When required by law, subpoena, or to protect our rights and safety.
Business Transfers: In connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (including pixels, tags, and scripts) to improve your browsing experience, analyze site traffic, and personalize content.

Essential Cookies: Necessary for the website to function (e.g., shopping cart, login).
Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
Marketing Cookies: Used to track visitors across websites to display relevant ads (e.g., Facebook Pixel, Google Ads).
Your Choices: You can control cookies through your browser settings. Blocking cookies may impair the functionality of the Site.

7. Data Security

We implement industry-standard security measures (such as SSL encryption) to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax, accounting, or legal obligations). When data is no longer needed, it will be securely deleted or anonymized.

9. International Data Transfers

OXO Organic LLC is based in the United States. If you are accessing the Site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States. The data protection laws of these countries may differ from those of your jurisdiction. By using our Site, you consent to this transfer.

10. Children’s Privacy (COPPA)

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information without parental consent, we will take steps to delete it immediately.

11. Your Privacy Rights

Depending on your location, you may have the following rights:

Access & Portability: Request a copy of the personal information we hold about you.
Correction & Deletion: Request correction of inaccurate data or deletion of your information (subject to legal exceptions).
Opt-Out: Opt out of marketing communications at any time.
California Residents (CCPA/CPRA): You have the right to know, delete, and opt out of the “sale” or “sharing” of your personal information, and the right to non-discrimination for exercising these rights.

To exercise any of these rights, contact us at info@oxoorganic.com. We will respond within the timeframe required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

OXO Organic LLC
Email: info@oxoorganic.com
Website: oxoorganic.com
Mailing Address: 16192 Coastal Highway, Lewes, Delaware 19958, USA